Frequently asked questions

PONANT

What is included in the all-inclusive offer?


At PONANT, the "all-inclusive" includes:

  • accommodation in stateroom,
  • the full meal plan,
  • the Open Bar: beginning with boarding, and during the duration of the cruise, a wide selection of drinks (mineral water, soft drinks, wine, beer, Henri Abelé BRUT champagne, spirits, coffee, tea) is served on request and at any time of the day. Certain premium alcoholic beverages on the menu are not included in the Open Bar,
  • free Wi-Fi internet access 24 hours a day*,
  • access to all the common areas:
    • on board our sister ships and Ponant Explorers: fitness room, steam room, hair salon, swimming pool (sea water, heated), solarium, lounges, theater, boutique & leisure area.
    • on board of our three-masted Le Ponant: Solarium of 400 m², marina, lounge, Boutique & leisure area.




Is airfare included in the price of the cruise?


For all our cruises in the Arctic and Antarctic, we charter aircraft and transfers in order to
facilitate the arrival and the departure of our passengers. Thus we offer air packages having
the following benefits: direct flights, baggage transported on a single flight to ensure its
delivery at the arrival point, ship’s departure delayed in the event of a flight delay &
personalized service on board. For cruises outside of Arctic and Antarctic, some flights are
included in the rate shown. These cruises are identifiable by the notation "round-trip flights
included", "domestic flight for arrival included", or "return domestic flight included".




Are port taxes included in the price of the cruise?


You will not have to worry about port taxes, they are included in your cruise fare.




Are excursions included in the price of the cruise?


Excursions offered are not included in the price of the cruise.




Are all meals included in the price of the cruise?


The breakfasts, lunches and dinners served on board are included in the price of the cruise.
Beginning with boarding and during the entire duration of the cruise, beverages are served
on request and at any time of the day. The Open Bar offers a wide selection of drinks
(mineral water, soft drinks, wine, beer, Henri Abelé BRUT Champagne, spirits, coffee, tea).
Certain premium alcoholic beverages on the menu are not included in the Open Bar.




Are Spa services included in the price of the cruise?


Access to the steam room and the fitness room is free, except on Le Ponant which does not
have them. You can discover all of our paying services (scrubs, facials, hair care, hair styling
and body care) on the Spa Menu




What champagne is included in the price of the cruise?


Henry Abelé Brut champagne is included in the Open bar.




Are the rates displayed per person or per stateroom?


The rates displayed on our site are per person, on the basis of a double occupancy. A single
supplement applies automatically for people wishing to travel alone. This supplement is
offered on some cruises.




Where does my vessel depart from?


On the boarding day of your cruise, your vessel leaves the port mentioned on the first day of
the itinerary. A few weeks before your departure, you receive your travel book with all the
information necessary for the proper conduct of your cruise, including a reminder of your
itinerary and the name of the port of embarkation.




What time can I embark on the first day of my cruise?


The embarkation schedule is indicated on the first day of your cruise itinerary. A few weeks
before your departure, you receive your travel book with all the information necessary for the
proper conduct of your cruise, including the embarkation schedule.




What equipment is available in my stateroom?


Beginning with you arrival in your staterooms, PONANT offers a bathrobe, slippers, towels &
HERMES toiletries.




Do all staterooms offer a view of the sea?


With the exception of Le Ponant, all staterooms on our ships have a private balcony offering
a view of the sea. On Le Ponant, only the Marie-Galante staterooms have a porthole.




Are there any interconnecting staterooms? What is the difference between a prestige stateroom and a prestige suite?


Onboard our sister ships (Le Boréal, L’Austral, Le Soléal and Le Lyrial) as well as the
PONANT Explorers, there is a door between some prestige staterooms to transform them
into prestige suites. All prestige staterooms with an arrow across them can be transformed into prestige suites.

For security reasons when at sea, the door is locked in the opened or closed position and
cannot be opened by guests. If two prestige staterooms have been purchased as a suite, the door between them is unlocked and cannot be closed.




Can I get stateroom service?


On each of our ships, you can enjoy room service at any hour of the day and night (except at
night on Le Ponant). A butler service is also available to passengers:

  • on the sister ships: for passengers staying in one of the staterooms on deck 6,
  • on the PONANT Explorers: for passengers staying in one of the two large suites located to the rear of deck 5.




Can I practice a sport activity on board?


In order to maintain your fitness, and following the program of stopovers in your itinerary,
mild fitness sessions will be offered to you during your cruise. If navigation and weather
permit, guests can take a dip in the swimming pool of our sister ships and our PONANT
explorers, or directly in the clear waters traversed by your vessel. Some stopovers will allow
you to practice fee-based activities such as tennis, golf and SCUBA diving (remember to
bring your licenses, handicap cards or dive logs). Finally, all our ships have a fitness room,
with the exception of Le Ponant. Find here the details of our equipment.




What are the relaxation areas on board?


For your greater comfort, PONANT offers various relaxation areas on board:
-On Le Ponant, you can enjoy a solarium, deck chairs, bars, lounges, leisure spaces and a
boutique.
-On our other ships, you can enjoy lounges, a spa with massage staterooms and a steam room, a hair salon, a fitness room, a swimming pool, a theater and a boutique.




Is the swimming pool heated?


Our ships Le Boreal, Le Soléal, L'Austral, Le Lyrial offer an outdoor swimming pool. The
water is heated sea water.




What menu is offered on board?


Our chefs and their brigade interpret and share with our passengers their passion for the
French culinary heritage, enriched with the products and traditions of the countries visited.
Our menus are constantly renewed according to the destination and the route chosen. On
our mega yachts, two restaurants welcome you according to your wishes, the gourmet
restaurant and the grill restaurant.




Do I need a medical certificate to take a cruise?


A medical file is requested for Antarctic cruises, in the sub-Antarctic regions, traversing the
Northwest Passage and for all trips at sea.




Is there a doctor on board?


There is a doctor on board available to the passengers on all our ships:

  • The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
  • The sister ships and PONANT Explorers also have a hospital for any small surgery.
  • During the excursions, the passengers are accompanied by a doctor or a nurse.
  • There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital orst aterooms). You must also pay for medications.
  • The doctor on board is not authorized to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.




Are power adapters provided?


Adapters are provided on board, they are available at the reception office of our ships.




Are electrical outlets available in the common areas?


Electrical outlets are available to our passengers in the common areas.
On board our vessels you can enjoy the following services:

  • Reception desk 24/7 on our sister ships & PONANT Explorers, and 7:00AM to 11:00PM on Le Ponant,
  • Customer Service Office,
  • Excursions Office,
  • Breakfast in your stateroom,
  • Butler service reserved to our passengers traveling in the suites of Deck 6 of the sister ships and the, two large rear suites on Deck 5 on the PONANT Explorers,
  • Stateroom service (Free & available 24/7),
  • Wake-up service,
  • Laundry,
  • Fitness room (aboard the sister ships only),
  • Photography/video service,
  • Bar,
  • Postal service,
  • Restaurant.




May I bring one or more children on board?


Children under three years of age shall not be authorised to embark on the ships. Children
under six years of age shall not be authorised to embark on the ships for Polar Expedition
cruises. In the case of all the Expedition Cruises, children must be fully independent during
all the outside activities organised and during disembarkation in rubber boats, be sufficiently
tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately
respond to the orders given by the persons in charge. As a result, children's participation in
any activity in an inflatable boat shall be subject to the agreement of the Captain and of the
Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children.





Rocky Mountaineer

Can I change or cancel parts of my itinerary of I change my mind?


Changes are permitted, however they are subject to change fees depending on when the
change request is received in relation to the start of your itinerary. Cancellation of any or all
services are fully non-refundable. And no changes are permitted less than 15 days prior to
the start of your Rocky Mountaineer itinerary. For a complete guide to change fees and
cancellation policies.




Can we book flights with you?


Yes, we are able to assist in flight reservations.




Do I need travel insurance?


Although not a requirement to enter Canada, it is strongly recommended that whenever you
travel outside your country of residence to have adequate medical and trip interruption
insurance. Travel insurance not only protects you in the event of a medical emergency, but
most insurance providers also offer practical assistance in the event of emergency travel
plans such as booking last minute flights and hotels, delayed or lost luggage tracking
assistance and of course peace of mind. Whether purchased directly through Rocky
Mountaineer or with another travel professional, travel insurance is always a wise decision.




Does the Panoramic Helicopter fly in inclement weather?


The Panoramic Helicopter tour may be cancelled due to poor weather. A price reduction will
apply if this activity is cancelled or if a guest chooses not to fly.




Does the Rocky Mountaineer have sleeper cars?


No. Our daylight rail tours through the Canadian Rockies are scheduled to show guests all of
the scenery. After a day onboard the train through the Rockies, guests overnight in
comfortable hotel accommodation in Kamloops, Quesnel or Whistler, British Columbia.




How far do we travel on the Rocky Mountaineer?


About 450 kilometres (280 miles) each day, all in daylight. Look forward to spending two or
more full relaxing days onboard the Rocky Mountaineer.

  • Vancouver-Kamloops 460km/285 miles
  • Kamloops-Jasper 441 km/274 miles
  • Kamloops-Banff 497 km/309 miles
  • Vancouver-Whistler 119 km/74 miles
  • Whistler-Quesnel 500 km/311 miles
  • Quesnel -Jasper 534 km/332 miles
  • Vancouver-Seattle 252 km/156 miles




How long has Rocky Mountaineer been in business?


We've welcomed aboard nearly 2 million guests since our inaugural journey in 1990.




Is smoking permitted on the train and in the hotel rooms?


To ensure the preservation of the fragile environment of the areas in which we travel and for
the comfort of all guests, there is no smoking or vaping policy including cigarettes, cannabis,
cigars, and e-cigarettes onboard Rocky Mountaineer, including vestibules, restrooms, inside
the station, on the platforms or near the tracks. Each station has a designated smoking area,
with the exception of the Kamloops Station. And there is no smoking in hotel rooms. We
recommend that you prepare for the journey accordingly.




Is there a meal plan option?


Onboard Meals
As part of our rail travel package, Rocky Mountaineer guests are served hot, gourmet
breakfast and lunches with gourmet snacks and complimentary alcoholic and non-alcoholic
beverages while onboard Rocky Mountaineer.

Optional Meals for Hotels
Additional meals for the entire vacation package may be added with the purchase of a meal
plan. One of our most popular add-ons, hotel breakfasts offer a wide selection of delicious items to choose from.

Dinners include an appetizer, entrée, dessert, and a non-alcoholic beverage.
Server gratuities are included in both breakfast and dinner meal plan pricing.




What are the advantages to travelling these routes by rail?


There are many unique features to rail travel. You will enjoy an extremely comfortable seat
with ample legroom and have the freedom to stretch your legs and enjoy the fresh air while
in the vestibules. Combined with attentive service and outstanding storytelling, this type of
leisurely paced travel will ensure that you know you are on vacation.

One of the greatest advantages, however, is the ability to travel through areas simply not
accessible by foot, car or motorcoach. The routes we travel on are described as engineering
marvels and as we follow rushing rivers, pass beside towering waterfalls and ride through
spectacular river canyons, you will understand why. To truly appreciate the nature and
scenery in this part of the world, the Rocky Mountaineer offers the very best vantage point.




What are the recommended tours and excursions in and around Vancouver?


A few of the recommended activities in and around Vancouver are Capilano Suspension
Bridge, Vancouver Lookout and Grouse Mountain.




What happens if my journey is affected by wildfires?


As the safety of our guests and crews is our top priority, we constantly monitor the wildfire
situation in British Columbia and Alberta to evaluate any potential impact on our operations.
Should wildfires occur near our routes and affect our operations, we will share relevant
information immidiately. If you would like to discuss your upcoming journey, please content us for more info.




What is GST?


All prices are subject to Canadian Goods and Services Tax (GST), currently 5% in Alberta,
British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and
Yukon.




What is the best time to travel through the Canadian Rockies?


As all our journeys are so amazing, there is no better time to travel, but dependent on your
interest, the months offer different options. Flora, fauna and wildlife are all beginning to
emerge in April and May, where waterways will be rushing and there’s often still snow
dusting on the mountain peaks. In May and June, the cruising season begins. If you’re
matching up a cruise with this journey, these would be great travel times. In September we
start to see snow-capped peaks, and the salmon run takes place around this time, which
attracts hungry bears and eagles.




What is the difference between SilverLeaf Service and GoldLeaf Service?


Guests opting for GoldLeaf Service travel in a bi-level dome coach. In the upper-level,
panoramic views are enjoyed through fully domed windows while gourmet meals from
regional cuisine are served in the exclusive dining room lined with large picture windows on
the lower level.

Guests opting for SilverLeaf Service while onboard Rocky Mountaineer travel in a custom-
designed single-level dome coach with oversized domed windows. Guests enjoy delicious
hot entrées served to them in the comfort of their seats.
Both GoldLeaf Service and SilverLeaf Service guests enjoy gourmet meals and story-telling
by our onboard host team. No matter which class of service is chosen, all guests will get to
experience the jaw-dropping scenery and so much more.




What is the recommended activity in and around Jasper?


The recommended activities in and around Jasper are Motorcoach Icefields Parkway Tour.
It's a "monster-truck-meets-glacier" adventure where guests can learn new things!




What is the recommended activity in and around Seattle?


The recommended activity in and around Seattle is the Show Me Seattle City Tour.




What is the recommended activity in and around Victoria?


The recommended activities in and around Victoria are Butchart Gardens.




What type of hotels can guest expect in Kamloops and Quesnel, British Columbia?


In Kamloops and Quesnel, guests will stay in moderate, clean and comfortable
accommodation with essential amenities and great service. The accommodation is assigned
to guests a few days before their departure and will be shown on their boarding pass when
they check-in to board the Rocky Mountaineer train.




Why does the Rocky Mountaineer only operate between April and October?


We offer all daylight tours meaning you stay overnight in comfortable accommodation in
Kamloops and Quesnel, the halfway points of the rail journeys. Travelling during this time of
the year ensures that we take full advantage of the daylight hours and the spectacular
scenery during the time of year when the regions show their full colours.





Grand Trans Siberian Express

What are Avalon's Onboard Guidelines and Services?


Air Conditioning and Heating
All rooms on the ships are air conditioned and heated. All ships have individual controls in
the staterooms.

Beverages
Choice of complimentary wine, beer or soft drinks will be included with dinner & lunch and sparkling wine with breakfast on Avalon Europe river cruises. In Europe, Asia and South
America, coffee and tea are available free of charge throughout the day from "early riser"
breakfast through dinner. In the Galápagos, wine is included with all dinners. On the Mekong
and Ganges rivers, complimentary coffee, tea, soft drinks, and local beer/spirits is available
throughout the day and wine is included with lunch & dinner. On the Amazon River,
complimentary coffee, tea, select soft drinks, and local beer/spirits are available throughout
the day. Wine is included with dinner. Clothing & Dress Code
Your comfort is our first concern. Onboard and onshore dress codes are casual. Please
bring comfortable walking shoes for sightseeing. Dinner attire is casual—open-neck shirts
and slacks for men; slacks, skirts, or dresses for ladies. Coats and ties may be worn if
preferred. The Welcome and Farewell Dinners in Europe are dressy, but not formal. On the
Mekong, Ganges, Amazon, and Galápagos, dressy attire, coats, and ties are not recommended due to the warm, humid climate.
Cuisine
All meals on board are prepared by accomplished chefs and consist of local food prepared
for North American tastes. There is a full buffet breakfast, and in Europe a buffet lunch
including choice of soups and main courses with appetizer, salad or sandwich, and dessert.
Learn more about dining in Europe. On the Mekong and Ganges, a mix of Western and local
dishes is offered; in the Galápagos, you'll be able to taste some Ecuadorian specialties; and in the Amazon, you will be able to sample Peruvian specialties.
Cruise Director
A professional, experienced, English-speaking Cruise Director accompanies every
departure. Naturalists are on board in the Amazon and Galápagos. Special Interest cruises
typically include an expert specific to the cruise theme—from Wine Masters to History
Experts. Electricity
Electricity on board in Treasure of Galápagos is 110v. Electricity on board the Delfin III is
220v. The bathrooms have a dual 220v/110-120v plug for shavers and small appliances.
You will need an adapter or converter to use in other outlets in the stateroom for any small
personal items such as a razor, curling iron, or alarm clock. For specific details on voltage
requirements on land for each of the countries you are visiting, please refer to the Know
Before You Go section.
Hairdryers
All ships have hair dryers for passenger use. Please contact the reception desk if your
stateroom is without one.
Internet access
All Avalon ships in Europe have complimentary Wi-Fi available. On the Mekong and
Ganges, complimentary Wi-Fi access is available in the Panorama Lounge. The signal is not
always reliable, as you will be cruising through remote areas. To access the ship's Wi-Fi
Internet network you will be given a PIN number at reception to use on your laptop, tablet, or
mobile device. Wi-Fi is not available in the Amazon or Galápagos.
Laundry
Laundry service is available on board for a modest fee. Check the price list in your
stateroom. Clothes cannot be dry cleaned on board. For safety reasons, we ask that
passengers do not iron their clothes in the staterooms as this is a safety hazard. Onboard
laundry service will press your clothes for a fee. Laundry service is not available in the
Galápagos.
Library
You may check out books from the ship's library free of charge. We ask that you return them before your cruise ends.
Medical Services
Due to the proximity to land, onshore medical services can be called rapidly. On Amazon
and Galápagos ships, first-aid-trained staff is available.
News & Information
The onboard daily newsletter features information about daily activities, shore excursions,
and tour departure times.
Onboard Language
The language on board is English. All staff, crew, and tour guides speak English. All
announcements and commentary will be in English.
Onboard Shopping
Each ship has a shop area offering accessories, film, souvenirs, and some select personal
and toiletry items. There is no shop on board the Ganges Voyager in India.
Safes Ships provide in-room safes.
Smoking Policy
All ships have non-smoking interiors. In Europe and South America, smoking is only
permitted on the Sky Deck. On the Mekong, and Ganges River cruises, smoking is permitted
in a designated area on board.
Special Occasions
Passengers celebrating special occasions, such as anniversaries or birthdays, should alert
ship personnel upon boarding the ship. Special services are available (some free of charge)
on Europe cruises. Celebration Packages are available for purchase in Europe.
Telephones
Each stateroom includes a direct dial telephone which may be used to call between
staterooms. Ship-to-shore calls are also available in Europe. Any charges are placed on
your shipboard account. In the Galápagos and the Amazon, there are two satellite-linked pay
phones available for use in the reception lounge. On the Mekong and Ganges, a phone is
available for emergencies if needed.
Television
Each stateroom has color satellite TV and will receive some English programming. There is
a shipboard information channel and a channel with entertainment videos or movies.
Treasure of Galápagos provides a TV in the ship's library only. There is no television service on the Amazon or Galápagos cruises. Television service is limited on the Mekong and
Ganges.
Your Shipboard Account
For your convenience, all purchases and paid services on board are billed with a guest
check and added to your personal shipboard account.




What about international currency and payment methods?


In Europe:
Most of the countries you will be visiting in Europe use the Euro. Exceptions are Bulgaria,
the Czech Republic, Hungary, and Romania; they all have their own currencies, but the Euro
is accepted in many establishments. Many locations accept major credit cards; however in
small towns they are not widely accepted. In these cases and for incidentals or small
vendors, you will need some local currency. ATM machines are located on shore at some
stops. Prior to your departure, confirm with your bank that your ATM or credit card and PIN
number will work abroad. All purchases on board are charged to your room account. For
payment of shipboard accounts, Euro and U.S. dollars are accepted as well as American
Express, Visa, MasterCard, and Diners Club. A fee is charged for the use of traveler's
checks. Personal checks cannot be cashed on board.

In Southeast Asia:
Although, several countries have their own currency including the Riel (Cambodia) and Kip
(Laos), U.S. dollars are widely accepted. In Vietnam (Dong) and Thailand (Bhat), local
currency is used primarily. ATMs are available in most large cities and will dispense the local
currency. It is advised that you check with your bank to ensure your card will work; otherwise
we recommend you bring all the money you’ll need from home. The currency on board is the U.S. dollar. Shipboard accounts can be settled by credit card (Visa or MasterCard) or with cash. Traveler's checks are not accepted.
In India:
The Indian rupee is the currency used throughout the country. ATMs are available in most
large cities and will dispense the local currency. The currency on board is also the Indian
rupee. Shipboard accounts can be settled by credit card (Visa, MasterCard, or American
Express), or with cash. Traveler';s checks are not accepted.
In Ecuador:
Ecuador uses U.S. dollars as their official currency. Credit cards are usually accepted in
larger towns; in smaller towns, cash is recommended. Shipboard accounts may be settled by credit card (Visa, MasterCard, or American Express), cash, or traveler’s checks.
In Peru/Amazon:
Peru uses Nuevo Sol (PEN) as their official currency; however, U.S. dollars are widely
accepted. Credit cards are accepted in Peru, and you should have no problems using them
in larger shops and restaurants. Visa and MasterCard are most accepted. Smaller shops
may ask you to pay in cash or have a minimum amount required to use a credit card.




What is your price policy?


Vacation prices are per person, based on double occupancy, and do not include airfare
except as noted on the itinerary pages. Single room supplements and triple room reductions
are listed where applicable; not all accommodation types are available on all vacations. We
encourage full deposit early to secure your space and to protect the price of your vacation.
Prices are subject to increase without notice, subject to the guarantees set forth below.
Once Avalon has received your full non-refundable land/cruise deposit your vacation price is
guaranteed and you are protected against any base land/cruise price increase due to
currency surcharge. Any subsequent cost increases are at our expense, not including
energy cost increases and/or any government tax increases.
If you purchase air through Avalon, an additional non-refundable air deposit ($300 per
person for departures) is required to protect your air fare price. Please note that Avalon
reserves the right to ticket passengers upon receipt of full land and air deposit. Thus any
changes at your request made after receipt of your full deposit are subject to airline-imposed
change fees and/or changes in airfare price. These fees are your responsibility to pay and
will be required at time of request. This includes name changes or name alterations. Air is only available to passengers traveling from the United States and is only available
when booked in conjunction with a land/cruise vacation. In most cases, you’ll be offered a
choice of carriers and flight schedules as well as price points to choose from when selecting
your flights. Your schedule will be provided to you at the time of booking (schedules are
subject to change by carriers).




What are single room supplements?


For single travelers who prefer the privacy of their own room and stateroom, single
accommodation can, of course, be requested. Call for single room supplements.




Why is my contact information collected when i book?


There may be times when unforeseen events beyond our control impact travel schedules
and potentially disrupt your vacation. These include, but are not limited to, severe weather
conditions, acts of nature, and government travel advisories. Under such circumstances, it is
critical that Avalon be able to contact you immediately and reliably—including nights,
weekends, and holidays—to make sure you are informed of any possible changes to your
travel.

Additionally, the care and safety of our guests is our highest priority. There may be a need to
contact you during your trip or to contact your designated family member or friend in the
event of unforeseen circumstances while you are traveling. Therefore, in addition to pre-trip
contact information, we also require an emergency contact name and number, as well as an
on-trip phone number for all travelers.




Do i need a passport and a visa?


When traveling outside the United States, a passport is required for U.S. citizens. Some
countries also require a visa.




How does Avalon choose Hotels?


Avalon is proud to be associated with some of the finest establishments worldwide. Many of
them belong to famous chains such as Westin, InterContinental, and Hilton-- Deluxe,
Superior First-Class & First-Class hotels nearly everywhere we travel.

The specific hotels we have selected for you are listed separately for each vacation. The
vast majority of them are rated Deluxe (D), Moderate Deluxe (MD), Superior First-Class
(SF), or First-Class (F) establishments. A small few overnight destinations do not offer hotels
in these categories, in which case we choose the best available (BA) hotels available.
Avalon hotel ratings follow the standards set by the independent Hotel & Travel Index and by national tourist boards. The specific rating for each contract hotel is determined by our quality controllers.
We reserve the right to substitute hotels listed on the itinerary pages with hotels of
equivalent standard. With your Avalon travel documents, you'll receive a list of hotel
addresses, telephone numbers, and fax numbers for your vacation.




Can i stay extra nights before and after my vacation?


If you'd like to add extra hotel nights, we will try to make arrangements for you at our
contracted rates. Rates are per person, per night, and include a room with private bath,
breakfast, service charges and taxes. Extra hotel nights are only available immediately prior
to or after your vacation and are not available on some cruise-only vacations. If your
vacation includes a hotel stay, every effort will be made to reserve extra nights at the hotel
where your vacation stays. If space at the hotel is not available, alternative accommodations
will be reserved at a hotel of equivalent standard. When this is the case, the transfer to and
from the included hotel is at our expense. During particularly busy periods, hotel space in
certain cities can become so limited that we may be unable to sell extra nights.




What about young travelers and children?


In our many years of cruising experience, we have found that children under the age of eight
typically are too young to fully enjoy a cruise vacation. Because of this and for the safety and
enjoyment of all passengers, we do not accept children under eight years of age. In addition,
please note that there are no special arrangements or activities for children on our ships.




Are Avalon River Cruises handicap accessible?


Avalon Waterways makes reasonable attempts to accommodate the special needs of
disabled and mobility impaired travelers but is not responsible in the event it is unable to do
so. Because we cannot provide individual assistance to travelers in many situations, and
most of our transportation services are not equipped with wheelchair ramps, we recommend to contact us for more information.




What size can my suitcase be?


Your single bag should have dimensions not exceeding 30"x21"x11" and a weight not exceeding 50 lbs. (22 kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any Avalon vacation outside of Europe. Some vacations have more restrictive regulations than these listed above, such as cruises on the Galápagos and Mekong. Please refer to your travel documents for more information. Please note that air carriers, cruise lines, and other forms of transportation may have other
restrictions and requirements, including weight, and we recommend that you contact the
suppliers directly for additional information. Some airlines also charge fees for checked
baggage, and these fees are not included in our vacation or airfare package price. Check
with your airline directly for baggage information and regulations. Avalon is not responsible
for additional baggage fees imposed by air carriers.




How does Avalon support sustainable travel and protect the environment?


Avalon is committed to minimizing its impact on the environment and to reducing its
dependence on non-renewable resources. In this endeavor, we have implemented policies
to support this mission and are working carefully to enhance our products with this mission
and our values combined. We are committed to complying with all relevant legislation and/or
regulations.

Avalon maintains a policy of "Leave Only Footprints and Take Only Photos."Our staff and major service providers strive to ensure that no removal of any natural or cultural artifacts or materials occurs to ensure each environment looks and functions the same before and after our visit. Our cruise directors educate passengers on our "do no harm"code of conduct to ensure passenger compliance.




Where can i find the docking location for my cruise ship?


Avalon Waterways strives to bring you the best docking locations along Europe’s rivers. In
many cities, this includes multiple docking sites. Docking positions at each port are assigned
by local authorities, and may vary depending upon the number of ships in port on any given
day. This can sometimes result in double-docking with more than one ship assigned to the
same dock and the ships “rafted” together, temporarily obstructing some views from on
board the ships. Exact docking locations will be available 24-72 hours prior to embarkation.




How does Avalon handle itinerary disruptions?


Mother Nature (water levels and weather conditions), as well as man-made conditions
(maintenance or repair of locks that all ships must pass through), as well as logistical
obstacles due to labor strikes or natural elements can create unforeseen disruptions to river
navigation.

Avalon’s extraordinary expertise in river cruising keeps us prepared for all such unlikely
disruptions or delays—with your comfort and convenience always our paramount priority. Our dedicated ground team, fleet of comfortable motorcoaches, long-term relationships with
quality hotels, and a global tour operations network allow us to quickly address any changes
(other than minor deviations stated in our “Terms and Conditions”) that require alternative
plans during your cruise. Avalon’s 100% Suite Ship® fleet will often make it possible to
transfer our guests to a sister ship—when water level disruptions are unchanged after 48
hours—for seamless accommodations and expedited continuation of your journey. Each
circumstance is assessed as unique, based on our more than 90 years of experience in
travel touring. With real-time updates via social media, we provide complete transparency
and valuable information for our guests. Before, during, and after your Avalon Waterways cruise, we are dedicated to your safety,
comfort, and convenience. With our contact-information policy at the time of your booking, to swift resolution protocols during your cruise, to ease of post-cruise communication with travelers’ services, your satisfaction and comfort remain our commitment to you.




What is Travel Protection?


Travel Protection offers comprehensive protection for your travel investment. In addition to
excellent trip coverage and cancellation protection, the plan also includes a Cancel for Any
Reason Waiver Benefit that allows for cancellations up to 24 hours prior to departure (or
prior business day, whichever is farther out) for any reason. In the event cancellation is for a
non-covered reason under Travel Protection, the cancellation penalty retained by Avalon
Waterways, minus the travel protection payment, will be reimbursed under the Cancel for
Any Reason Waiver Benefit, in the form of Travel Certificates valid for travel within two years
from the original cancelled vacation start date. This Cancel for Any Reason Waiver Benefit
does not cover Instant Purchase Air or independently purchased air.





Level 12, 13, & 15.2, Menara Genesis,

33 Jalan Sultan Ismail, Kuala Lumpur, Malaysia.

T: 03-2142 0222

E. premium@seduniatravel.com

 

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